22 Apr, 2011 → by ClaimboUser681544
Colorodao Casualty Insurance Company – Miserable Experience

On February 24, 2011 our unoccupied Lexus automobile was legally parked on Main Street in Aspen, CO. A waste removal truck owned by Mountain Roll Offs, Inc. – based in Glenwood Springs, CO – collided with our vehicle resulting in extensive damage to its left side. The culpable party's insurance was provided by Colorado Casualty Insurance Company ("Colorado Casualty"). In accordance with its obligations, Colorado Casualty covered the expenses associated with the repair and the use of a rental car. However, at this time Colorado Casualty is unresponsive to our claim for diminished value despite a previous commitment in writing to address the issue upon completion of the necessary repairs. Furthermore, our request for the adjustor's report has not been satisfied. In a letter dated March 4, 2011 the senior claims representative, Mr. Ryan Schoendaler, who is handling our claim, stated that "any diminished value claim for your vehicle will be addressed upon completion of the repairs to your auto"(#of the rental car to how the process for recovering diminished value would be conducted as I realized that I would face a substantial reduction on the trade-in value following the incident. I informed Mr. Schoendaler, as well as his supervisor Mr. David Rickman, that my concern was that the market for used vehicles would discount the value of our vehicle as a result of the accident and that restoring the vehicle to what the adjustor might deem "pre-accident" condition would not significantly limit the diminished value. Both Mr. Schoendaler and Mr. Rickman assured me that we would be dealt with fairly. We have since confirmed my expectations with the director of pre-owned sales at Stevinson Lexus in Lakewood, CO. They have provided a document that clearly substantiates my claim, estimating the diminished value at $3500 based on the vehicle's age, make, model, and the $8395.93 of damage. Additionally, it emphatically states that the increased popularity of the Carfax service has resulted in lower used car values for any vehicle involved in an accident despite the quality of the repair. In complying with the conditions outlined in Mr. Schoendaler's correspondence, following the completion of repairs I contacted Mr. Schoendaler to inquire about the adjustor's determination of the diminished value. He informed me that his firm's evaluation of the diminished value was $1000. In attempting to defend his estimate of the diminished value Mr. Schoendaler stated that many of the replacement parts were new. However, in speaking with Stevinson Lexus in Lakewood, CO it was clear that the value of the vehicle in the secondary market was not correlated to whether the parts were new or used. I informed him that based on the research that I had done, this offer was entirely unacceptable and requested that he reconsider his offer. We spoke again several days later at which time Mr.Schoendaler increased his offer to $1500. I replied that a diminished value of $2000 was the lowest settlement I would find acceptable. We agreed to use our best efforts to reach a final resolution by the end of business on April 7, 2011. Despite both my repeated efforts to contact Mr. Schoendaler and his pledge to resolve our claim within an agreed upon timeframe, I have not received a response to my request for a $2000 remedy. We would prefer to avoid litigation; but remain determined to be fairly compensated for our loss and see no legitimate reason that under these circumstances we should be shortchanged.
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