This is an update to my previous review of Colonial Van Lines (CVL) Relocation Division from 3 November 2016. Since I posted that review, within 12 hours CVL contacted me to learn more about my move and its problems and to try to work towards a resolution of the problems. I'm happy to say that we have agreed on a fair resolution of the issues and that it happened pretty quickly. Their Escalation Manager took my case to upper management and we rapidly resolved all of my complaints. I'm impressed by how quickly they responded and we got it done. They say they are working hard to improve their company's performance and responsiveness and it seems that they are. Scott, Huntsville, AL