I have been calling and emailing the collections department to make a payment on my loan and have not had any response for 3 days. I know my loan is past due and I am trying to make arrangements and make a payment. They have no problem calling me at work or home but when I try to call or email no response. Also I received a call from them earlier this week and when the person finished talking they did not hang up the phone and continued to eat loudly into the phone. Please help!