I ordered Collagenesis a few months ago. I called to complain that I couldn't get the top of the bottle off to use the product. Afetr 20 minutes of pulling on it, it finally came off. I didn't use the product right away, so now months later I thought I would try it. Now the pump on the bottle doesn't work. I had called when I first received the product and they told me they had had numerous packaging problems. I asked that my bottle be replaced with a bottle that actually works. They said they won't do anything and it is past 30 days. No refund, no replacement. If Evine doesn't stand behind their defective products, I will never shop here again! I STRONGLY SUGGEST NOT SHOPPING AT EVINE. They don't care about their customers. Period!!