1 Jan, 2018 → by ClaimboUser176729
Coffee table

1

I received a coffee table which required assembling. Part way through assembling the table I noticed the under side of the table was damaged but also that an attempt had been made to fix the damage with putty glue! I complained about this and furniture in fashion told me I would have to arrange for and pay for a courier to collect the item and send it back to them and once they had assessed the damage they would then decide how to proceed. Having researched with the Citizens Advice Bureau they assured me that I didn't have to pay for the courier given that the item had been damaged so I managed to send it back to them without any cost to myself. They have confirmed they received the item over 2 weeks ago but due to it being Christmas time (even though I sent the item back in November) they still haven't been able to assess the damage and give me my refund. In addition, every time I try to call it takes about 3 or 4 attempts to get through to the right department. When I have tried to escalate the issue they refuse to put me in touch with their senior managers and instead fob me off with an excuse that they are away. This is an extremely dodgy company and it feels like they are producing inferior quality furniture and do not support their customers when complaints are being made. I will never use them again and would advise anyone thinking of doing so to stay away. Look at all of the complaints about them as it doesn't take a genius to figure out that they are completely dodgy. Very unsatisfied customer, Surrey
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