My older son bought this item for my son for his Birthday . When he opened it up to use it , it would not trim his beard at all not any . The package looks great and the shave also . The quality and performance of the shavers equals bad, poor . How can you sale a shaver so bad to people looking for a item that should work . I like my money back , but the customer service don't work. I need to turn them into the Better Business Bureau. Straighten up people need good quality not bad. User's recommendation: Don't buy a shaver from coby bad item.