This is the worst company in terms of customer service; which leads me to believe they have even worse methods of what they claim they do, which is invest your money. I have tried, about 4 different times, to retrieve and transfer my funds to a different company. Each time, it seems, in an attempt to keep my business, they have failed to mail me the necessary papers; either that or I apparently haven't answered security questions, which is understandable, but are they really suggesting there are no measures in place to ensure security is maintained? There's isno other way you can verify that I am the real account holder? Hmm! . I'm reporting this company and their useless "supervisors."