14 Sep, 2015 → by ClaimboUser210050
Classic Van Lines not a classic

1

I learned a very important lesson when it comes to slecting a mover for our household items. First mistake : Letting them give me an estimate based on a phone inventory. Second mistake: Falling or their sweet talking gentman ales person that assured me they would make our move from Colorado to Nebraska a worry free event. Third mistake : when the packers arrived we were immediately told that our belongins far exceeded whathad been estimate and it ended up costing us 50% more than the estimate. Fourth mistake was even letting them them start to load a truck that could only haul 1800 CF which was what the phone estimate was. They loaded the first truck then had a second truck standing by for the balance. They loaded out on a Friday and had promised delivery on Mnday which they did on the first full truck17 days later they delivered the balance. One of the contingiencies with seledting them was that once loaded I did not want any unloading and reloading to another truck. This did not happen and it arrived the 17 days later on a truck the size they should have used in the first place. On the later delivered items there was a substantial number of items damaged and now 2 months later we have not hear anything about the claim we filed. On the loading out they had 4 people handling that. When th first truck arrive they only had the driver and one other person to handle everything including several large and heavy items. When the second load came there was just a driver and he had to hire 2 local high school age boys to help him. Actually the local boys were very good and were very courteaous and hard workers. IF YOU WANT A CLASSIC SNOW JOB CALL CLASSIC VAN LINES. Most importantly do not go for the over the phone estimate, have an agent do a physical walk through or you too could get a classic screwing.
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