8 Nov, 2018 → by ClaimboUser440873
Claims to insurance company
Had a crown put on a tooth and then had complications, had to go back and have a root canal on the tooth . When I went back they charged me for another evaluation for the tooth. Now the having a problem with the root canal they had to send me to a endodontis for another evaluation because they did it wrong. Told them my insurance wouldn't cover it , the dentist at Gerber said that if they didn't Gerber would pay for it. They didn't cover it because this is considered another evaluation , now they won't pay for it , claim they never said that. Your only allowed so many evaluation on an insurance a year. If this is pertaining to the same tooth your not suppose to be charged another evaluation if your having problem and the same dentist or dentists that work in that practice. They claim it was a different dentist that looked at the tooth after the 2nd crown was put on . Ended up with an infection , I still don't have my permanent crown on because the tooth is still not right. I was told by the billing office that they don't guarantee their work at Gerber dental. They now want him to go see another specialist because the root canal they feel is not done properly. So now I'm stuck with 140.00 worth and my tooth still isn't right.