1 Jan, 2018 → by ClaimboUser207214
Claims to have authorization to create a web site
*SOLVED
4
I received an invoice from Yellow Blue Media claiming that our facility owed them $799.00. I had never heard of them so I called to get more information. I was told that they called & spoke with one of our employees & got authorization to create a "mini web-site & on-line listing". The operator then proceeded to play a recording for me where my employee clearly stated that she was "Activity Coordinator" - yet she did say yes to the question are you interested in advertising. English is her 2nd language & she didn't realize that they were selling something. After listening to the message I spoke to the operator & explained that that employee is not employed in a position which allows her to obligate us to any contracts. The operator then stated that she was sufficient because she answered the telephone. Then I pointed out that a janitor could answer the telephone too. She said that the services cost $90 a month - and after I explained that this was the 1st billing we'd even received on this issue she didn't know what to say. I then told her we were not accepting the charges. I then wrote a letter to them to dispute the charges & mailed it within the 90 days requested on the invoice. And then I mailed it right away. We were never furnished with a proof to sign off on or any of the actual content or location of this so called "mini web-site". For all I know it doesn't even exist??