Camp Australia randomly added over $600 of "outstanding payments" to my account. I hadn't used the service in several months so this came as a shock to me. When I phoned to clarify, they said they had discovered that payments I had made in 2020 had failed. Upon checking my bank account it clearly shows successful payment with receipt numbers. I have provided this documentation and yet Camp Australia continue to claim the payments failed. They have provided no evidence, only saying their IT department have identified the issue. I've spent several lengthy phone calls going through my payments with customer care officers who don't seem to understand English well. I've been told twice that they would seek clarification from a supervisor but still, no one has contacted me. Lift your game Camp Australia, you can't just "say" people owe money with no documentation or proof of failed payments. Your billing system is so ambiguous that it's nearly impossible for even your own customer service people to decipher. I know I'm not the only person who has been over charged or had fees added randomly to their account. I expect a resolution to this issue or I will be forced to involve the ombudsman in my dispute.