3 Aug, 2012 → by ClaimboUser603024
Worst customer service & ripped me off
The sarcasm and rudeness from the owner Kevin Caricato is unlike anything I've ever experience from a company I spent money with. Very childish and disrespectful and is attempting to charge me a restocking fee for an item that I returned because it was defective. He seemed to argue through me, the customer, about what Denon was telling me was incorrect and he was right. All the troubles I had seemed to point toward he and Denon do not have much of a relationship, but yet he still sells their products. First off when you call the company Kevin answers with a simple "Hello" He has been rude to me on the phone on two separate occasions. The last time he was acting the way a disrespectful teenager would being condescending with every sentence. Denon needs to really take notice of what's going on with this company that is representing them.