14 Nov, 2020 → by ClaimboUser261210
Went from good to terrible
1
Napsgear had a solid track record for customer service until recently when things changed dramatically. They failed to ship some products, promised a new timeline that was also missed. Following this, all further attempts at contacting customer service were either replied to with vague delays like putting through to upper management to outright ignoring messages and deleting support tickets. Yesterday, without warning or contacting me, they cancelled the order, gave no refund and deleted my support tickets. Something has changed there. Proceed with caution. User's recommendation: Only shop if you’re willing to potentially lose your momey.