This is the most unprofessional business i have ever dealt with. My 8 year old child has had the worse experience for a child. When he first started the Owner (Jessica Lasko) started off making my family feel like this was a safe, and fun environment for him. Where do i start.... Let's start with the fact that we never had an issue the first week my child started at this gaming dojo this month (August). The owner informed me and his grandmother she enjoyed him he was a sweetheart and he loved having him in her camp. Now problems started when we paid for "pick-up" services which she stated they provided. She stated that since we was outside of their 3 miles radius we would have to pay more (which is not a issue at all). The payment was made every thing was set. Now the first day pickup was suppose to happen the owners husband (name on fb Ras Hotep) who is not part of the business was doing the transportation didn't pick up my child. My child's grandmother called to figure out the issue and the husband was rude and asked her in a smart tone "did she pay for pickup" now his grandmother is upset and they go back and forth because she feels like why would she be calling if we didn't. Now i went over to the building that evening to speak with the owner to figure out the issue to make sure we wouldn't have another one, we spoke i apologized for the argument that took place earlier, as well she did for her husband mistake. While present my son went to get food and was informed by her husband (who i am concerned that is involved in a lot at this dojo but he's not the owner, part owner or on the pay role, however, he is around children and discussing business) so my child was informed he could not get food unless he paid $4 upfront. Now it wouldn't have been an issue if from the beginning we had a tab set up for him that we would always clear at the end of the week, and every since something was said to the husband about not picking him up he started to take it out on my child. Now i went to the wife and asked her if it was a problem she stated "no there is not problem he is good, his grandmother always comes in and pays his tab" i asked her to inform her husband so that my child is able to eat because if i wasn't here, were y'all not going to allow him to eat? After this there was a situation was he was acting out but his grandmother was there eating lunch with him and she corrected his behavior on the spot. Now either his grandmother or me (his mother) is there eating lunch everyday, outside of that situation he has never had a problem, and nothing was never mentioned to us besides him being a good kid. Now once again the husband doing pickup intentionally didn't pick my child up, when called once again he asked in a rude tone did we pay for pick up, and did we even pay for that week of camp. (camp was paid in full on his first day, so i didn't understand why we were being asked that. But once again the husband who shouldn't be in the clients business is discussing business). The husband told my son's grandmother that they will refund her for transportation but he will no longer be able pick up my child. Now i have a issue because at this point everything is intentionally and been this way since we first called him out on his professionalism. I (the mother) went over trying to talk to the owner but her husband was at the front and i asked him what was the problem, in his words he stated (my son is spoiled, and he feels entitled anytime he comes into the dojo and he don't like it) i was bothered by the comment because i feel like as "business people" your personal feelings about a child never should've been repeated to the mother (and my child heard it because he was standing next to me), That upset me and i became angry and asked for the wife. I told her i didnt like the comment made by her husband, she asked me what was said and i informed her what he said but instead of her being a business person and professional she agreed with him and continued to say my child was manipulative (yes an 7 year old). I told her that i feel like her and her husband has a problem with my child and her words were "i do have a problem with him, i've had one since day 1) once again unprofessional and expressing your personal feelings about a child but you're running a business with children. I got upset as any parent defending their child would and started yelling, my son grandmother walked up and begin to pull me from the building. Now i went onto their facebook page to make a review and the husband and owner became commenting from their personal pages with their personal feelings. the owner's husband stated that instead handling my child for tossing a controller i'm worried about extra stuff, discipline my child and move on. My problem is this ..... If you're running a camp with children i'm almost 1005 sure you're going to get children that are upset about losing, and they toss controllers. THIS IS PART 1 PART 2 When you're in charge of children it's your job to pull that child to the side and speak with them, inform them it's just a game, and this is how we handle things. NO the owner of this gaming center failed to do her job. Her nor her husband should be allowed around children, because once your personal feelings about a child shows, you are unprofessional. They continued to go back and forth arguing with me on my review i placed on their facebook page, and then they deleted my review and blocked me. I did however,, report their business but it is clear now that something else has to be done now. It was brought to my attention today that the owner continued to expressed her personal feelings about my child on her page and she used his name. If you're running a business why are you using the customers information? She puts on a face for the world to see her as this professional, business woman when the reality of it is if you have a problem with her husband rude behavior then she will fall in line with him as well. Her and her husband expressed their feelings about me and my child on their personal and business social media. My child's name never should have been stated nowhere. I will be reporting her gaming center once day. She has a face for the world and informs everyone she's the owner and her husband has nothing to do with her business, yet his is around children, discussing business and also expressing his personal feelings about a child. She nor her husband is who they pretend to be inorder to get business. Just watch all you have to do is upset her ego seeking husband. They wanted me to discipline my child in front of them to stroke their ego, he tossed a controller ok, he will get talked to when he's home but because i didn't yell at him in front of them, they see where he gets his behavior from and i allow him to act as such. I'm a parent i don't have to parent my child in front of you, but you however, as a owner should have been more professional not allowed her husband to make the rude remarks about a child that he did, but being as though she agreed and added to it, i wouldn't expect professionalism from her at all. People will mistreat a child and try to make up every excuse of why they are right and the child is horrible. They don't deserve a business, they don't deserve to be around children and i will continue to report them and make sure i am heard until something is done. This is not the last, you don't mistreat a child because your ego was hurt and think it is ok. They lack professionalism, they lack customer service, and they also lack communication skills. You can't tell a parent to their face you dislike their child, and have a problem with their child and not expect an reaction. Parents do better research before leaving the safety of your child in the hands of unprofessional, disrespectful and unworthy people. They have deleted my review from their facebook page and blocked me, but you can't block me everywhere, and you can't block my voice. Speaking my child's name out on their social media was the last straw. I am a upset parent who will not tolerate this type of unprofessional behavior. DO NOT ALLOW YOUR CHILD(s) TO BE WITH THESE PEOPLE.