2 Feb, 2020 → by ClaimboUser439568
upgrade charged but not asked!
1
I rent a car from the 17th to the 24th December and I got this gift! I had booked an AA category and they cheated me when they did an upgrade that I did not ask. This was my complain to Economy Car Rentals, but they did not help me. Grupo tarificado AA means that I have to pay for AA even if I have other cars. And I did not ask any other cars anyway. If they did not have a little car this does not mean that I have to pay for a Ferrari for example. They should give me a free upgrade, and they should let me know that I'm having an upgrade. Furthermore I did not ask any fast return system. I just left the car with full tank and I waited there when they checked my car. And I had to pay also for this. I worked for 5 years in a rent a car company in Fiiumicino airport in Rome, and I never cheated a client like they did.