Updates to Original Report - This is NOT a Rebuttal - This is Additional Information to Show How Shady Dell Employees Really Are Dell deleted my post on their website earlier this evening that included all the history of the private messages/chat on facebook. Before deleting my posts, they had made misleading and untrue comments. I pointed that out. They requested I send them a private message, and I told them I was not going to be sending them another PM, that I intended for any additional correspondence with them to be on the post so other customers could see how dishonest they were. My post was later deleted. After that, Dell sent me a PM asking if the supervisor I had spoken with could call me, but yesterday, they obviously lied again, since I was told yesterday they did not know who had called me. I responded tonight to the PM, and we discussed the matters in further detail. I also reposted my message from yesterday on the DELL facebook page with updates to the PMs/chats and also notified everyone that DELL had deleted my post earlier this evening. Please note that DELL employees have stopped signing their name in correspondence with me…I made that comment in brackets in the messages, and that is my only edit. Below are the additional messages: 8:04 PM Greetings, J*** Please let us know if I can arrange a call from the supervisor whom you interacted with in the next 30-40 minutes. -Sahana For what purpose? I asked for a call back yesterday and was refused. {NOTE: from this point on in the chat, DELL employees stopped signing their names during responses.} We asked for a call to inform the following. I discussed about the call with the supervisor you spoke with. I was informed that you did request to process $100 coupon. However, as you were already informed about $50 credit, we did not have an to process both credit and coupon. Based on request, my manager was able to process both $50 credit and $50 coupon summing up to $100. I apologize for any confusion here. Also, I'm glad that the order has been delivered on a Saturday by Pilot wherein, the special charges were not applied. The order for HDMI cable is in progress, we'll keep you posted on the updates. This order would not require signature on delivery. Hence, it would be left at front door, and we would not be able to request the carrier team to contact you prior delivery. I would request you to arrange somebody to collect the order on your behalf at the original address. One of us will share the tracking details once the order is shipped. That supervisor did not tell you that he offered me the $100 coupon on the first call, did he? HE OFFERED IT, not me. The 2nd call, he attempted to renege on it and give me the $50 credit. I insisted on what he had told me originally. I had been told I was going to receive the $50 credit before that call ever took place. There was no confusion. I was lied to; it is that simple. "Special Charges"? What are you talking about now? No charges are or would apply for all the screwups. I will make sure that the neighbor can collect the cable. We understand what you are saying, J***. Regarding the compensation, we had the option provide either a complete coupon or a credit. Since you requested for credit as well. We offered you 50$ credit and 50$ coupon. This is the max that we are able to offer you. Special charges is regarding the delivery on Saturdays, the carrier would usually charge which didn’t happen in this case. DELL offered me the $50 credit, multiple times, in this chat. I was also offered the $100 coupon. DELL changed the terms and only processed the $50 coupon and $50 credit. I was lied to, and did not agree to the change in terms. There would be no special charges for a Saturday delivery. DELL was responsible to get my product to me and missed 2 previous deliveries and cost me over $400 more than I had planned to spend because of it. How dare you even mention to me "special charges"? If DELL paid "special charges" after 2 missed deliveries, that just shows how poorly run the company is in that aspect too. As far as not usually having Saturday deliveries, are 2 deliveries normally missed and a wrong product delivery attempted? That is why a Saturday delivery was made; because I was not going to more inconvenienced after the previous 2 episodes of gross negligence in getting my product to me. This latest response from DELL about "special charges" is just totally ridiculous. Sorry to hear that, J***. Usually, there would be a fee included for weekend delivery. We are glad that you were not charged. We'll keep you posted on the tracking details of the cable Chat Conversation End Type a message...