Order no. [protected] Company took payment - 4 days later had a response saying that the item was out of stock - email stated I could re-order another watch or request a refund? Have sent in excess of 10 emails but no one ever responds. Have rang the uk customer service number but no one ever answers - answer phone messages left but no one calls back. Have eventually had an email response (1 week after purchase date) stating to reorder the replacement item but they haven't refunded me?! Again we now have complete email silence?!!! I have now had to get PayPal involved as again no one answers the customer service number or responds to emails?! The online chat on their website is useless and always says there are no agents available?! Worst thing is is that I stupidly re-0rdered the replacement watch so am now nearly £800 out of pocket with no watches and now no one responds?! Absolutely shocking customer service - avoid at all costs! I will now also be contacting my credit card company to log a complaint and see if there is anyway I can get my money back. Worst company ever!