19 Jun, 2020 → by ClaimboUser993082
They took one too many automatic payments

1

Update by user Jun 19, 2020 Just make sure you do not have an automatic payment coming due within 14 days or else they will take it anyway despite your cancelling such payment through their site. Original review posted by user Jun 19, 2020 I had new leased CR-V delivered and old one taken on 6/4/20. I then "x-ed" payment due 6/9/20. When I went into my bank statement today (6/19) I saw Honda payment for June taken out of my account. Then went into Honda account and saw that although I got new car on 6/4/20, the settlement payoff was listed as 6/15/20 and therefor they took the 6/9/20 payment. I called Honda and they said "it takes time to receive the payoff check by mail and deposit it" and that the only one who can reverse the charge is the dealership. Are you kidding me? 11 days? In 2020 Honda does not deal with electronic payoffs?Ju In any event, I called the dealership finance department number I had and reached Melvin who told me he was at home taking a shower and that his boss is Tom. I called Tom and left a message. Still waiting for a call back from Melvin, Tom or even the salesman Scott. We'll see. If I do not get a reversal of June payment I will call my bank and see what they can do about the automatic debit payment that shouldn't have been. User's recommendation: Just be very careful financially before you sign with dealership.
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