Cryptomerian is a hedge fund manager located in Famagusta, Cyprus. Not sure how trustworthy are crypto funds from Cyprus. I can't say it's common. But what's common here is the mistakes they make. And it doesn't make them different from similar projects. Not sure I want to waste a long time trying to explain it, so I'll be short: 1. No team information. At all. Probably, they forgot that people who run the company should be introduced. Nice to know who you deal with, nice to know who's going to control your money. Plus, there should be customer support, but... 2. ...if you want to contact anyone, you have just one option. Just send them an email. Do you know that sending emails is not effective because it may take a long time? It's much easier to call or to write in chat or something like that. But no. Why not send an email that's almost like a usual letter, and wait wait wait.. 3. They provided an exact address. Something that they did right. However, it's just one small drop in the ocean. There's definitely not enough information and a lot of things were missed. They have to fix everything. We'll see. If they do, it means they care. If they don't, well, I guess, you know the answer then...