15 Jan, 2018 → by ClaimboUser146623
The Customer is NOT right

I called the Des Moines Register early in November to cancel my subscription. The man I talked to said your subscription is done November 26, so would you like to take in until than. I said alright. I had to leave to take cre of my daughter and did not get back until January 2, 2018. Here I find all these Sunday newspapers in my house. I tried to call many times, but always got the message I would have to wait for an 1 hour 13 minutes or 1 hour 23 minutes (not sure that is exact, but it it close). I finally called and they let me put my number in for a call back. They never called back. I called them today 01/15/18 and the person I talked to said that the note that was left was that I call and cancel when I got back. I never said that. The lady told me that her note said that I would call on November 26 to cancel. I get home January 2 and have all these Newspapers. Didn't matter. She was implying that I was lying, so I said just sent me the bill and hung uip. That Des Moines Register has GREAT customer service.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Des Moines Register you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.