STAY AWAY from buying from this company! First of all, the product took forever to arrive, because it shipped from CHINA! No wonder! I believe this company is an absolute scam. They do not have an address or a phone number on their website, that should've been my first red flag. But seeing that there were so many great reviews on Instagram & their website, I took a chance & ordered the soothing bed for my dog. Boy, was I wrong! The material is cheap & flimsy, it looks nothing like what was shown on their website. The only way you can contact customer service for a refund is via email/online. They tried to offer me a replacement or a discount on future purchase, even though I specifically asked for return of the product for a full refund. I had to submit request for a return again, which wasted another day of waiting for the customer service to respond. when they finally did, I was told in order to get a refund I must return the product to the shipped from address (in CHINA) & pay for the return shipping on my own. This company is absolutely ridiculous! I truly believe they're banking on majority of the people not wanting to go through the trouble & cost to ship returns back to China, therefore they don't ever have to deal with refunds. The shipping cost to return the product to China is more than what the cost of the product. Again, I warn anyone who's considering buying from Absolute Pet to STAY AWAY!