12 Mar, 2014 → by ClaimboUser573507
Sold us a lemon and unwilling to stand behind their product.
Crown Dodge is unethical and a poorly run dealership. They should be ashamed of themselves. After having a horrible experience of our own with the lemon Crown Dodge sold us, we later find out the previous owner of the car we purchased from Crown Dodge had the same problems with the car. The previous owner had brought in the car 7 times for the same problems. It is appalling that although Crown Dodge was fully aware of the cars poor history, they would resell the same vehicle without fixing the ongoing issues beforehand. In less than a month we had to bring the car back (the 1st time) for the exact same problems that should have been fixed before ever selling to a family. We ended up needing to bring the car in 5 more times and to this day it still isn’t fixed. As of yesterday, we were told all the car needs is a new battery. The battery has already been replaced 5 times.. And, what does a battery have to do with smoke coming from the driver's side door? We've been left stranded on the side of the road a number of times and received nothing more than the run around from Crown Dodge. We continued to have problems with the vehicle and had to bring the car into the service department 5 more times over a short period of time. We've had to spend thousands of dollars on rental cars and Crown Dodge will not take responsibility for the Lemon. The left hand has no idea what the right hand is doing and the employees did nothing but blame and complain about each other. As consumers all we can do is vote with our wallets. I sincerely urge anyone looking to purchase a vehicle TO STAY CLEAR FROM CROWN DODGE and tell everyone you know to do the same.