24 Aug, 2019 → by ClaimboUser4324
service / laptop

1

I bought a laptop 2 years ago from your PE branch. From the moment I put it on it was very slow. I should have taken it back right then and there, but as I was only using it for personal use every now and then, I never got around to it. Now, I need my laptop for work daily. I would put it on in the morning, take a shower, make coffee and it would still not be on. And I am not over exaggerating at all. So I took it back in July. I have proof of the warranty which I registered for when I got it, but when I got to you store, they were unable to verify this (as apparently the serial number was incorrect). I used the number in the bottom of the laptop, which apparently wasn't correcy. Ofcourse I didn't know this, as I was sent a proof of warranty. This they could apparently not verify with any other details. They booked the laptop in and then sent me a quote as the harddrive needed to be replaced. Now this is a laptop that was hardly ever used, so in my mind, it was still brand new and now needs a harddrive replacement. I decided against the repair as it would be cheaper to buy a new harddrive myself. When I got the laptop back, the password was written down wrong, so I don't know if they even tried to turn it on. On opening the the laptop, one of the screws were stripped, there was a random piece of metal just loosely lying there and the CD-Rom was not attached and neither was its cover there. On my telephonic conversation with the staff, the interactions were very unprofessional. I have proof of paying for a laptop in your store, but no-one was trying to assist me with a clearly faulty item. I am really dissatisfied with the service.
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