1 Jan, 2018 → by ClaimboUser597638
service delivery by installer

1

I am lodging a formal complaint against the owner of the [protected] contact number provided on your website and as advertised. This employee of Aerea Connect made racial and threatening remarks made via telephone on the 4th October between the hours of 17:30 and 18:30. The conversation was recorded and I have 2 witnesses who heard his tone, threats to our lives and racial remarks. Whatsapp correspondence from start to finish: [09:09, 10/1/2017] +[protected]: Good morning. I need some help installing dstv dual view. Can you help [09:22, 10/1/2017] Dstv Installer: Yes, can you send me your address. We send my guys this morning .. SENT WHATSAPP LOCATION [09:22, 10/1/2017] Dstv Installer: Thanks [09:26, 10/1/2017] +[protected]: What is the cost? [09:26, 10/1/2017] +[protected]: Call out fee? [09:27, 10/1/2017] +[protected]: We have the dish installed and pvr, now want dual view - we have a second decoder [09:27, 10/1/2017] Dstv Installer: Call out R350 [09:28, 10/1/2017] +[protected]: And installation p [09:35, 10/1/2017] +[protected]: 63 Meeu Road [09:42, 10/1/2017] Dstv Installer: Thanks my guys will see you shortlt [09:42, 10/1/2017] Dstv Installer: Shortly [09:43, 10/1/2017] +[protected]: Perfect [17:03, 10/3/2017] +[protected]: Hi there. Your guys did an installation at my place on the weekend, shows an error code now [17:04, 10/3/2017] Dstv Installer: Wher a u SENT WHATSAPP LOCATION AGAIN [07:17, 10/4/2017] +[protected]: Hi, any news for me [07:44, 10/4/2017] Dstv Installer: Morning, wats ur invoice number [08:11, 10/4/2017] +[protected]: I don't have that on me at the moment, but I will let you know [08:25, 10/4/2017] +[protected]: Will your guys be able to go there or not? [13:00, 10/4/2017] +[protected]: Can you please provide me with feedback? [16:56, 10/4/2017] +[protected]: Why are you ignoring me? Is this the service you offer to clients? After ignoring me I continued to call him, 7 attempts were made and eventually I reached him. His rude tone provoked me, repeatedly asking me who I am and where I am from. It is clear to see from the messages above that he clearly understood who I was and where I lived as they made the installation on Saturday, 30 September. He proceeded to drop the phone on me numerous times, I continued to call him. At one point he answered the phone and kept the phone against what sounded like a speaker, in order for me to listen to the music instead of him answering my call. He then called me back, claiming that "his guys were standing in front of my house" which in fact they weren't. I then got irate with his manner and an argument further ensued. I asked him "are you going to fix my f'ing problem or not", at this point he made racial threats, telling me he knows where I stay and that he will come there and "[censor] us up at night when we sleep". I see this as a clear threat on our lives and of racial nature. DO NOT use this SERVICE Provider.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Aerea Connect you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.