SCAMMER! BUYER BEWARE! I have emails, phone call recording of Owner David and this sub tech Randy from Copynet which back's up everything stated below. I ordered an open box very low usage unit printer from David stokes. Upon delivery 5/9/18 of the printer it was filled with ink and there was ink splatter all over the inside and outside of the unit. I was told by the tech all printer’s ship without ink loaded within the printer. Plus, as I have bought printer and plotter machine in the past they were never filled with ink and the manufacture always states if you move or transport the machine to empty the ink. When we opened the printer and plugged it in we noticed that there was an error coming up on the machine. “A System error has occurred” we turned the printer off and powered back on still says this message. I called and emailed David which he ordered a tech named “Randy” to come out and look at the issues with the unit. When the tech was reviewing the printer, he stated other items were broken and required to be fixed. He started fixing those items we didn’t notice which were broken under the glass part in the unit piece floating around and he went ½ hour putting these pieces back together. When he started to open the left side of the unit and took out a drum like object it was broken, and the tech explained it was broken and a “new” piece had to be ordered. David stated the “new” piece was overnight to us. Which took 4-5days for the “new” piece to come in. When it did come in the tech came back and opened the “new” piece and the item delivered was NOT new and was from an old unit used and was also broken! This was also confirmed by the tech. At this point the tech got on the phone with David and I have a recording of the conversation of tech talking with David, myself and en employee was on this recording as well. This conversation states the status of the unit and the tech states “1st time the fuser was all broken laying in piece’s laying inside” “I got the other fuser today and that was broken” “there is toner all over the machine” “it’s not working like it should” “this was supposed to be a low meter machine David” I stated “it’s a border line scam” Tech Randy stated “border line!” tech stated “go online and google Direct source scams”. I also have a recording of David, manufacture from xerox Tom and myself and David states he would give a full refund and pick up the printer. All and all my office is still down a printer which is affecting my business daily! This was a very stressful and taxing experience and I was not sold the unit I was told. This matter is more then a broken printer. This is a case of fraud. I have been lied and cheated out of a copier that to this day is sitting in my office broken! If you wish to listen to the recording I can email them to you. This is to protect the next person!