Your returns system is the worst ever!!! The 1st rep I spoke to two weeks after the package shipped, said because of the PO it could take a month, but since the "Shipping Agent" had the package, to call back in two weeks. The second call I found out that the return shipping label you provided takes the "slowest method possible" per your CS employee (Victoria the second cs rep I spoke to). This rep also told me that the package was in MD...So it took 30 days to get to MD...Hell, I can walk to AR in 30 days. This is criminal. When I pressed her, she spoke to her supervisor, and they expedited the refund saying the package was lost in the mail. How can a package be lost when she knew where it was??? The slow shipping method is not noted on the return form nor the website. What is noted is "Your refund should processed within 7 to 10 days AFTER shipment". Had I known I would have shipped it via a different method to expidite my refund. Additionally, your CS rep Celi this morning had the nerve to tell me that Dillards provides a "complementary shipping label"...When I jumped in and said "when I'm paying $9.95, it is NOT complementary!!! She recantedt, then mentioned the ease of the label. Again, I pointed out the slow nature of the label and that I would have paid for alternate shipping...her response was "Well you now know for the future" WHAT ???? REALLY???? My response was that I may never shop at Dillards again... In contrast that week I shipped out two other boxes to your competitors. 1 store refunded my money 48 hours after their shipping label was scanned by the PO. The 2nd box delivered in 2 weeks (again PO) and my refund was done 48 hrs after that. 30 + days is not customer service. Had I not called I'd still be waiting for Dillards to recieve the package. This is unacceptable. AND PLEASE don't even try to blame it on COVID. Nathalie Schlieper