31 Dec, 2018 → by ClaimboUser734872
Resolved: Holding money hostage
1
Update by user Jan 03, 2019 The account was opened again Update by user Jan 03, 2019 Finally today, after having also filed a complaint with the Better Business Bureau they opened my account again:Allison (Current) Jan 3, 6:02 PM EST Hi Karen Rowell,I wanted to update you about the status of your account. The pause has been removed and you can begin using your account again.The account was temporarily paused while we were reviewing some of the most recent deposit activity. We wanted to confirm that the account had not been compromised.I apologize for any inconvenience this may have caused. Please let me know if you have any additional questions, I am happy to help.Best, Allison Original review posted by user Dec 31, 2018 It started out good. Had cards for 3 kids. Shortly before Christmas I moved money from my bank to the cards as gits when I suddenly found my account ‘under review’ with all money and the cards blocked without explanation. Emails are being answered with “just wait a bit”, “we’ll escalate to management” but no action. What is going on with this outfit? Now a few days later, they confirmed that the $500 I put into the kids cards 'have settled' but still no one including me can access the account or the money. They don't even answer emails anymore