took my 2015 Ford Explorer to my local Firestone on Aug 6th. I had a local mechanic put in a new water pump and he messed it up. Sam called me a few days after I dropped my car off and said it was missing a dip stick and the timing chain was put on incorrect. He gave me a rough estimate and said after they looked further he would let me know more. I called the following week to touch base and Sam was gone. I spoke with Dustin and he had no idea what was going on with my vehicle. Called once again to check and Sam was gone and again no one knew what was going on. So finally, Sam called me on Wednesday, Aug 18 and said he was contracting the work on my car out and the new mechanic guy wanted to replace more parts on my car for $1300. I told Sam no go. I am a single mama and money is very tight. I was kind of upset about how long it took him to get back to me and then wanted more money. I spoke with him in the afternoon and still no work got done. So I called Thursday morning, Aug 19 at 7:30 am and told Sam I would like my car back and I would pay what I owed from that point. He said he could not do that because my car was taken apart and they were over half way done. I questioned him on the timing of all this. Since then I have heard nothing. Called this morning, and he said Dustin was out of town and so my car still was not done. I questioned his motive on why he didn't just give me a car and this felt like a scam. I told him that this is ridiculous and he had more excuses. I am not happy at all and feel like I shouldn't have to pay for poor service and basically holding my car hostage.