19 Oct, 2020 → by ClaimboUser565070
Refusal to refund refund after they cancelled tours!

1

My family and I scheduled a tour with ef educational tours. They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. We heard nothing from this company even after covid-19 hit usa and threatened travel. We sent emails. No one responded. Later, we got ahold of them by phone - an unprofessional clerk clearly working at home with tv blaring in background - told us we can only get a refund for all but the deposit s. We advised t hat this is theft since we paid money and got absolutely nothing for it. They simply refuse to refund your deposit. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. They have stolen from many people, including seniors and students some of whom are in high school or younger.
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