1 Jan, 2018 → by ClaimboUser906680
product – idea cellular / I am complaining about not getting paper bills. unethical behavior of idea staff and appellate

3

I am writing this complaint after I tried and tired by writing several complaints, whose record is enclosed for your reference which is copied from your web site only.How do you expect your customer to pay the bills on time when you are not able to send the bills to him on his registered address? This complaint is regarding non receipt of bills July 2017 onwards after I shifted to the registered address.Every time I have registered complaint on the portal every time a telephone comes from customer service and they inform me that it will be resolved in 72 hours and then suddenly the complaint is shown as resolved?? If it is resolved then where is the signature the courier taken from me.If any one can show my signatures on POD then I have nothing to say about it.But, if it is not then it is the shame on customer care department of Idea service. Last few complaints when call came from customer service that time only I said that please do not close the complaint till I get the bill but even then your company behaves worst then a government company.Though government services have improved a lot but your company is going down. Can you look into problem and get me the bills regularly at my registered address in next 72 hours, or I have to take a next step for getting my job done?I am sorry that I have to write harsh but I have no alternates. Awaiting response. Thanking you R.P.Gautam [protected]
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