I ordered shams and duvet on line in June 2021 and forgot to put my free shipping promo code in and actually decided I didn't want to wait until summer is over to get my delivery in Sept 2021. The next day I got a confirmation email and I tried to cancel it. They said it was too late even thought it won't be delivered fir another 60 days. Oh but they said it's so easy to just return the often (and pay again fir shipping) which I did not wa t to do. I talked to three reps on the phone and sent back and forth several emails and they just would not budge. They offered 20% off my next order to which I replied I will never ever order from a company that dues not allow you to cancel an online order the next day. The problem never got resolved. PB is going to send a truck to my house, and then put me through the hassle of sending it back in a truck. Lots of waste and emissions from diesel etc. all they had to do was press a few computer keys to cancel but they make it impossible. I expect better fir the prices they charge. This a deceitful. They have almost a thousand complaints on line and they seem merciless. I'll never ever buy another thing from this tainted company.