We had a Master Bathroom remodeled in spring, 2011, at the cost of $23,000.00. It took months to complete. Then some floor tiles cracked. They are now replacing the same tiles for the third time, after I agreed to pay an additional $400, and these tiles don't match in color. It is obvious that the sub floor was not installed properly. If the same tiles crack again, the entire bathroom and master closet will need to be gutted so that the tiles under all the fitures and custom closet can be removed and replaced, too. The initial loss is only $400, but but now we have flooring that is mismatched in color and if the tiles crack for the forth time, the cost would be in the thousands of dollars.