18 Sep, 2019 → by ClaimboUser241167
Poor vehicle maintenance

1

Please DO NOT rent a RV from Cruise America...Unless you want to put your family in harms way. The vehicle steering wheel was shaking violently (making it difficult to see out of the rear view mirrors) and pulling to one side. The vehicle was unable to connect to an outside electrical source, so we had to run the generator (more money). Don't expect the 1 (800) representative to help (polite, but not helpful). We were told to find a trucking gas station and take it in for the needed repairs (we're on vacation and its late on a Saturday night). "Oh now I have to get your maintenance done" They did not give us any suggestions or places to take it in even if we could have. Additionally, a control panel in the bedroom continued to beep which needed to be reset. The RV smelled like someone had dogs in it previously to us renting it. But to top off everything, when we returned the vehicle, I was told that the previous person who rented the vehicle had complained about the shaking steering wheel and pulling to the side. She stated they had "slapped a wheel on the vehicle and thought that would take care of the problem", Well it didn't! She deducted $100.00 from the total rental. Each time I called the 1 (800) number (which is a must!) to tell them about each occurrence. After my trip I filed a complaint with Cruise America (what a joke!!!!!, after they listened to all my conversations to the 1 (800) representatives and had a phone conversation/interview with me, they decided that they could give me a $150.00 credit on "another" rental...Additionally, I was told that the vehicle has now been repaired. Well that helps me a lot! ...NO WAY WILL I EVER RENT FROM CRUISE AMERICA...
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Cruise America you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.