24 Oct, 2019 → by ClaimboUser718941
Poor customer service, unethical behavior

2

My bridesmaids and family went to David's bridal in Spring Hill, Fl on 8/10/19. I want to begin by saying that our consultant was not very friendly, making this one time experience unmemorable and least of all fun. Moreover, she suggested that I go up a size in my dress even though the size I had on was loose. What she failed to mention was that this would cost an extra $100. I believe customers should be aware of such things when making this decision. Her intentions didn't seem in my best interest being that we asked why I should go up a dress size and all she could say was that it is a normal recommendation. Now, due to alterations having to take a part the dress to take it in, I have to pay $450. A cost that could have been greatly reduced had the dress not been a size too large on me. Moreover, she did not write down my size for undergarments. Therefore when my mom when into the store to pick up the dress and by my slip and torsolette, there wasn't information on the size. The lady told my mom she could estimate what the size would be. My mom agreed and momentarily before paying asked if it didn't fit could it be returned. The lady said "no." Due to this my mom didn't buy it. Importantly, please note that the lady did not say this to my mom in a customer service fashion, such as, "Please know that if my estimate is incorrect on her size, it can't returned." Therefore, this is the second time the store failed to provide adequate information for us as the customers to make a far decision. From there, my mom had me return to the store for help with my sizing. I went into the store around 7pm (it closes at 8pm) on 9/6/19. I was told neither of the two ladies could help me because they are not seamstresses. I found myself confused as all I needed was to try on a corset. Then one of the ladies said I could try it on and I did. The sales lady suggested that I go one size up for comfort, to which I agreed. I had on a 38D and then tried a 40D. It fit me well, even a tad bit loose so it was comfortable. She went into the back and handed me a the item to purchase. As I proceeded to the register I realized it looked at the tag and it said "42D." I thought this was a mistake, so I asked her about a 40D instead. She said, "we don't have any in stock." She didn't say, "oops, my mistake, " or "Please remind me of what size you need." These responses would have seemed reasonable. She intentionally handed me the wrong size to purchase. I never tried on a 42D and it would have been 2 sizes larger than I actually needed. The sales lady did not offer me this information, I had to ask. She was going to let me buy something that was not my size. Worst of all, if I had gotten home with the item, I wouldn't have been able to return it. She purposefully gave me the wrong size and didn't say anything. I left that evening fully annoyed and scammed. I imagine the employees earn money from commission; however, being untruthful with customers is bad for the stores reputation and for the customer, such as my self, personally. My dress is already paid for (to note, I bought a $1, 600 dress), so there's nothing I can ask for in that regard. Something of goodwill the store could do is to provide me with the dry cleaning and storage box for my dress.
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