My name is Romulo Calica BIG Member ID9999990015492209 I have to existing and ongoing refund requests that haven't been resolved as of this writing: Booking # KVYRUF | Case Number: [protected] Booking # F838UH | Case Number: [protected] - filed on 4/8/2020. I've been following this up but no response received. I was told that the processing can take up to 16 weeks but it's been almost 9 months now and still haven't received the refund! Booking # ETG4WY | -This booking was cancelled by AirAsia due to Covid Restriction-related issue. I initially requested a "credit account" but it's taking so much time before it was resoled so I had to book to another airline instead. I requested this to have it refunded to my bank account now because I want my money back! I've been emailing your support team several times regarding refund request however, your support team closed the ticket: [protected] Please give my money back!