1 Jan, 2018 → by ClaimboUser692568
not providing service which was paid

1

I purchased an actualtests unlimited lifetime membership back in '07-08 for $99. The site provided me test prep material for the last 8-9 years without issue. However this week I logged into the account and had forgotten my password so I used the password rest link. I received an email from their system giving my password and saw that my access to download the test prep material I have had access to for close to a decade has been removed. I email their support address and I am told that I had to provide proof of purchase. I am being asked to find a bank statement or proof of purchase from 10 years ago. My bank doesn't even have statements this old. My CC company doesn't have bank statements this old. I have relayed this information yet Actualtests support will not reinstate my access. I have provided actualtest support emails from their support department proving my access and payment, the fact that I have an actual membership to date, the fact that their database will show my download history which will show my prior access and payment info, my prior support history, log in history, all standard areas any website will have, but they are unwilling to look up my account info. They say they cannot look up my payment info unless I give them payment info. Then how can they say I haven't paid if they have to know my info to look it up? What they say doesn't match and after reviewing the many other complaints on this site and others like it, this is what Actualtests does to their members. They have a lack of morals, ethics, and integrity. As a business they are horrible. They are unwilling to call me and discuss and hide behind email.
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