10 May, 2020 → by ClaimboUser698230
Not providing customers full refunds (pandemic)
1
EF Tours company has gladly excepted the government stimulus hand out. Still capitalizing from us by refusing to refund the total amount. Even with the "Global traveler's protection" insurance I purchased at $165 per traveler, which I paid for both my daughter and I. They insist on keeping $500 per person! This is morally and ethically wrong. No one could have predicted a world wide pandemic. I did not break the contract they did, nor did they provide services. Shame on them.