Update by user Nov 30, 2019 Actual monetary loss from unethical labor charges was $2,000+. Billable and accepted Service charges was approx. $400. Service Department Outright Lies and they had "Fun" overbilling! Update by user Jul 12, 2018 I rate Curtis Trailer 4 Stars overall. I rate their Customer Service in the Service Department 2 Stars overall because of their Service Manager, Nick Original review posted by user Jul 12, 2018 7/12/18: My brand new travel trailer's electric water heater didn't work. Nick, the very rude Service Dept manager (he said!?) is giving me crap about repairing it on warranty. Also, they sold the original owner (a friend) who never used the rig and I bought from him 5 months later) the wrong tongue jack. It's an Auto Leveling System by LCI. The tongue jack is also a LCI and the computerized system talks to the tongue jack to Auto Level. Simple. But the customer wanted a shorter jack to open his pick-up tail gait for his dogs. Mike Birch, a Curtis Salesman, recommended a Bulldog Tongue Jack, which DOES NOT Work with the LCI System, rendering the Auto System useless. I am disabled and bought the trailer NEEDING the Auto Leveling System. They NEVER should have put the Bulldog Tongue Jack on the trailer. Now, to correct THEIR MISTAKE, they require me to purchase the LCI Jack (I asked for it but Nick, the Service Manager?, said they threw the brand new LCI jack away...?) and also pay Labor, which they charge $145 an hour now!!! ONE HUNDRED FORTY FIVE DOLLARS an Hour!!! Can you believe that??? They also crushed my bathroom door and it's been on order for 2 weeks now and today I was told, by Nick, it could be weeks and weeks before they get my replacement door in. So, I will have an upcoming service call, 180 mile r/t drive, for the bathroom door, a repaired electric water heater and the replacement of the tongue jack. Not a Happy Camper! After the work is done on my 32' trailer, I will go to another RV Dealership for all repairs and to purchase parts also! I would NOT recommend buying anything at Curtis Trailer. Nick is downright mean. He says he's "Direct..." I say "Downright Mean" and non-amiable at all!!! Don't buy East or West!!! There are better RV Dealerships here in the Portland/Metro area. Nick emoted Terrible terrible Customer Service and rigidity. Kind of fwelt like he was "Power Tripping" quite a bit. I worked in an industry where Customer Service was the #1 priority. Plus, I trained it and more for nearly 30 years...He would fail in my industry/job, which I cannot divulge to protect the innoscent....Me!... ...BTW, most of the Service Department folks are really nice. So are the salespeople, even though they apparently don't know all the mechanics of these modern trailers. (i.e. LCI Tongue Jack...!) But once Nick gets a hold of you....Watch Out!!!