I was having a problem with my flip phone and called for a new battery. I was told that I would have to buy another phone and I paid 53.49 and was charged this amount on my visa card. When the phone arrived I was not pleased with it and didn't activate it and returned it asking for a refund. That was on May 4. I still have not received my refund. I am still using my other phone and it is working well but I need the refund that was charged to me. My name is Carla Walker address 1312 Hurlburt Way Minneola, Fla. 34715 my e-mail is dlwalker@***.com and my phone 352-432-****