I have been trying to contact them for the past 3 days and cant reach anyone by phone or email, No response at all. I need this program serviced or I will cancel the program and require my money to be refunded. This is no way for a company that had a good reputation be treating a subscriber in this manner. It is almost impossible to reach someone for assistance. What is their problem.??? No one picks up the phone. All I get is a recording at both of their phones. When I follow their instructions I get no response. Is this company still in operation.??? I am beginning to wonder. I emailed them and called them over and over again with no reply. What's up.???