13 Sep, 2019 → by ClaimboUser869348
multi device coverage
*SOLVED

2

Asurion is the worst company ever. I found out I'm still paying for insurance even though I cannot file any more claims ever again. When I purchased coverage for my phone I was told I could file up to 10 claims a year. When I filed a claim it was denied so I called Asurion. I found out only three phones on my account are covered even though I was told up to ten could be. Not only that, but you are not able to choose which phones are covered. Then I called again and they said I have used all my claims. I told them I've only used one this year. They said I only get three claims, not annually, but in total. So I wonder why I'm still paying for insurance I cannot even ever use again. This is a scam. Take note I was not notified I had used all my claims and they continuously charged me. It's inane. The employees told me something different each time I called so I'm still not even sure what their policy is. It is very unclear.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Asurion you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.
Copyright © 2024 CLAIMBO.COM. All rights reserved.