13 Sep, 2019 → by ClaimboUser869348
multi device coverage
*SOLVED
2
Asurion is the worst company ever. I found out I'm still paying for insurance even though I cannot file any more claims ever again. When I purchased coverage for my phone I was told I could file up to 10 claims a year. When I filed a claim it was denied so I called Asurion. I found out only three phones on my account are covered even though I was told up to ten could be. Not only that, but you are not able to choose which phones are covered. Then I called again and they said I have used all my claims. I told them I've only used one this year. They said I only get three claims, not annually, but in total. So I wonder why I'm still paying for insurance I cannot even ever use again. This is a scam. Take note I was not notified I had used all my claims and they continuously charged me. It's inane. The employees told me something different each time I called so I'm still not even sure what their policy is. It is very unclear.