I recently obtained a quote for trading in a mac mini (intel) I purchased new at $999.00 Canadian funds before the M1 series came out. I went to the apple menu, copied and pasted the model info on the trade in form, and submitted a quotation request. Phobio then emailed me a quote for $910.00, and I said yes to that. When I received the box to ship it to them it was 1/3 larger than a MacBook 16". I queried this, and they replied 4 days later that "yes, this is the correct box" I emailed them back, with concerns about damage from the much smaller mini rattling around in this huge box. They did not answer. So, 3 days later, I sent it, with extra internal packing to be safe. Once they received the mac, they downgraded the $910.00 quote by $220.00 because i was "past the 21 day time window" But, it gets even better. They are now saying it is a different unit than the one quoted on. It is now worth only $500.00 This is despite the fact that all the technical info supplied in the original quote came directly from the "about this mac" menu on said computer. User's recommendation: AVOID THIS COMPANY LIKE IT'S COVID 19.