I ordered Microsoft office for Home and students online. The order went through just fine. The next day I received an email saying it was on hold, and to contact them. I did this, and got a return email saying they could not send it to my shipping address (street address) and that they would send it only to my billing address (PO Box). This would change my order from free shipping to a charge, so I replied asking if I would still get free shipping. My next email stated that the order was now canceled, as they have not heard from me. Really? Then with whom have I been emailing? So, I called. They agreed that they have heard from me, but then I was told since they have not received the information they requested, they canceled it. They NEVER ASKED for ANY information. I could reorder if I wanted. Do you think I want to go through this again?