ACCOR Plus is a Trap – Hallo AGODA, I am back! “Booking engines like Booking.com and AGODA.com are taking too much from the hotels”. You might have heard about this. For me hotels should be fast and convenient and close to the places I am visiting. To be more fair to the hotels I decided to use ACCOR and used my existing (old Accor membership cards) instead of the booking engines. This was a big mistake. Accor mixed all up, and final they even deleted all my previous history. My conclusion: DON’T PREFER ACCOR MEMBERSHIP. Since I started with ACCOR hotels I asked the people in the reception when I enter: is my stay credited? They said “yes”. I knew that I had at least two (but very old) accounts and asked the staff to bring it together. They said: “we will forward it”. The system told me, when I booked online, that my card was expired, but they kept the status (silver) for the booking and I got the 10% membership allowance. So I started to ask for a new card at the reception when I had a minute. After a while I started to contacted the member service. It turns out that I had one Accor “Plus” membership, which is only available in SE/Asia. The “Plus” starts with a fee and some advantages, which however are complicated to use for me. I knew that I had one Accor “Le Club” membership but somehow the guy at the Member Service of Accor Plus found even two active accounts with points on it. I asked to merge all accounts. They refused. I asked to speak with his superior/department head. As a result I got a mail with the text: “…we cannot see any details and manage your account any more”. Same day all the existing bookings has been deleted. Also I can’t find the existing future booking in the system any more. I had to call the hotel in Germany and asked for the confirmation. Obviously, this was not what I expected. Hallo Booking.com/AGODA: I am back! Best Regards, Sebastian J Schmidt These booking has been made over the last few month with ACCOR direct: NOVOTEL IMPACT BANGKOK Confirmation Number: 1316192 (1Night) Arrival 19-10-16 Departure 20-10-16 NOVOTEL BANGKOK ON SIAM SQUARE Confirmation No. FBVSCKKN (2Nights) Arrival Date/Time: 17 01 2017 to 19 01 2017 NOVOTEL BANGKOK ON SIAM SQUARE Reservation number: FDFSCZCJ (1Night) Date of stay: From 13/02/2017 to 14/02/2017 NOVOTEL BANGKOK ON SIAM SQUARE Reservation number: FDJSFLQC (1Night) Date of stay: From 16/02/2017 to 17/02/2017 IBIS London City - Shoreditch Your booking: FFBDKTFT (1Night) from Friday 03/03/2017 to Saturday 04/03/2017 NOVOTEL SAINT PETERSBURG CENTRE Reservation number: FFCDKRTB (1Night) Date of stay: From 04/03/2017 to 05/03/2017 MERCURE HOTEL DUESSELDORF ZENTRUM Buchungsnummer: FFGDCJPS (2Nights) Aufenthaltsdatum: vom 14.03.2017 bis zum 16.03.2017 GRAND SUKHUMVIT HOTEL BANGKOK Reservation number: FFWSCHMQ (1Night) Date of stay: From 20/03/2017 to 21/03/2017 BANGKOK HOTEL LOTUS SUKHUMVIT Reservation number: FGQSCTGZ (1Night) Date of stay: From 03/04/2017 to 04/04/2017 Novotel Bangkok Impact Booking number FHDSDJPS From 03/05/2017 to 05/05/2017 (2 nights) Novotel Bangkok on Siam Square Booking number FJPSGFMR From 12/05/2017 to 13/05/2017 (1 night) Novotel Saint Petersburg Centre Booking number FJXDHCRD From 19/05/2017 to 20/05/2017 (1 night) Mercure Singapore Bugis Booking number FKFSGWXL From 24/05/2017 to 26/05/2017 (2 nights) Novotel Munich Messe (FUTURE) Reservation number: FGSDGVQS (4Nights) Date of stay: From 29/05/2017 to 02/06/2017