I wish to say how difficult it was to get my faulty mouse replaced. My letter to Mr Damien Lepore, Managing Director, Sydney, Australia did not reach him. I had the most frustrating and lengthy experience which started before Christmas 2016 to replace this mouse. There were more than 13 emails before I wrote the snail mail letter. I was instructed to take the mouse apart, take photos etc. etc and is demeaning for a lady to have to ask for help to do that. I'm sure it would be less costly and less time consuming for all concerned (client & staff) just to return the mouse, post free. Never in my life have I struck such a process before! When I had a problem with my printer, HP came to my rescue immediately in a simple manner. Trying to find information on your internet site is difficult. I am not sure that this is even going to the right company?? The mouse has finally been replaced but I want the CEO Head Office Switzerland to explain to me why it should be so difficult please.