1 Sep, 2019 → by ClaimboUser384513
leclub accor

1

I stayed (2 rooms) at Mercure Minsk Old town and did not have points credited. The hotel shut down the last day I was staying there and was removed from Accor website (and the online claim form). For this reason it's impossible to make points claim online. I wrote 4 messages to the customer service team and received confirmations of email receipt, but no replies. It's embarassing for you to not reply a customer in close to 6 weeks and multiple messages. Solve this please and credit the points which you owe. Additionally I request compensation for missed Gold status with LeClub for the past few stays which means I didn't receive the status bonuses. Br, Christian F.
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