24 Nov, 2018 → by ClaimboUser342435
Just Horrible !!!

1

I purchased a Serta twin mattress and box spring over the phone, they never send me the receipt online, I tracked the order and the delivery stated that I was on the delivery schedule and suppose to receive a Serta Mattress but a “universal box spring” I called them and told them that I’ll not accept the delivery and wanted to cancel it because the salesman never told me that the box spring won’t be Serta as well. They refused to cancel my order. I had to call my bank to start a dispute on this transaction. Absolutely a nightmare company to deal with, this company is definitely not doing business in good faith. No wonder I believe they file for bankruptcy under the name Mattress Firm. I will not recommend anybody to deal with them, a simply purchase over the phone turn my Black Friday shopping experience into a perfect nightmare
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of 1800mattress you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.