Had a consultant come to our home. She was friendly and appeared to have knowledge of the product. She gave an initial estimated quote because the 3 windows were too high for her to do an exact measure. Quoted on 3 different styles of blinds. I told her the most expensive option was out....way too much $. The other 2 options, I wanted to see a breakdown and maybe would consider going with the more expensive option on only 2 windows instead of the full 3. I was told she would e-mail me later that night with the options. I did receive an e-mail but only on the 2 most expensive ones and for all 3 windows. I e-mailed her back and left a VM requesting the quotes on the lower priced option and for only 2 windows as well as the 3. I said this was most likely what we would go with. 1 week later, no return call, no return e-mail and even after completing the company survey.....no response from the company. It has been over a month now and despite talking to their corporate C.S. and continuing to post online, the company still never called me and the sales agent is nowhere to be found. I guess my cheap order wasn't worth wasting their time with. Went with another company, lower priced, great service!