I am very disappointed and disgusted with this company, during covid-19 this company has proven they don't care about the welfare of our children they are just about the money. I tried to cancel this trip before they decided to cancel on their own. I was told I would be charged the $95 deposit fee the $200 global insurance fee plus and extra $500 to ef tours. They said covid-19 was not covered in the insurance for it does not cover world wide pandemics. It did however cover medical issues, immediately death and lose of employment. I contacted them again once they cancelled this years trip and postponed it for next year, I informed them that I lost my job due to covid-19 and they refused to honor the agreement that the insurance I purchased covered lose of employment and still withheld $500 extra. I explained I was having hard ship and they did not care. The representative even hung up on me as I was talking to her trying to get her to allow me to speak to a supervisor or anyone higher up. I definitely will never use their services again.