This is what I wrote to abn corporate service department. the issue is still in not resolved state after filing i.e. june 1, 2009 : (I have doing numerous followups and very frustrated by abn people's attitude towards "making things happen". by the way, this also happens to abn's slogan after their merge with rbs : ( — forwarded message — From: Date: sat, aug 8, 2009 at 12:20 pm Subject: how abn amro services its corporate customers? a pathetic story. To: in. service. [protected]@in. abnamro.com Cc: imran. javed. [protected]@in. abnamro.com Hi, Here is the summary of the problem that I have been having with abn amro. I bought mf (portfolio having folio number 5013268/46 - ing optimix Asset allocator multi manager fof scheme - divi) through abn Representative for headstrong. I sold this mf on may 4, 2009. I filed a complaint on june 01, 2009 as redemption amount not received. Complaint #r283200907033054, r2832009060115179, r283200906095686 (do You know why you issued three reference numbers for the same issue? You need to re-think on how you operate customer support system. may Be you need to consult some it professional to take a look at your Support system). Dialog (email + phone) with customer support went on for more than two Months with no sign of problem resolution from abn amro side. While interacting with customer support, I realized that the support Executives hardly take things seriously, do not carefully listen to Customer's problem, lacks attention to details resulting to questions On trying to understand problem again & again and most importantly Lack of will to address the issue to the resolution. Its now more than three months and I still did not receive my money. So I am escalating the issue through this email and if this escalation Does not solve the problem then I will have no choice to knock the Doors of consumer court and notify the media (internet/tv/print) on "how abn amro services its corporate customers?" A frustrated and dissatisfied customer, Rajesh gheware Ps: Cif number : 1427726